RETURNS

Our Refund Policy applies to all purchases made online at www.thepineco.com.au

Our Refund Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations. All Pine products are quality checked before being available for sale.

Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Change of mind returns

Pine does not offer refunds on change of mind. Please ensure that prior to ordering you are confident of your purchase. 

Misuse or neglect

Pine reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Faulty or damaged goods

If you believe a product is faulty or damaged in any way please send us an email at pine@outlook.com.au within 7 days of your purchase. Please ensure that your email includes your name, order number and any other information you believe is suitable to include. Please do not send your purchase back to the us unless requested.

Please note that we reserve the right to assess the circumstances of all return requests prior to providing an exchange or refund. You may also be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution.

Once your return of your faulty item has been approved and received back to us, your refund or exchange will be processed within 1-2 business days. All refunds will be processed to the original payment method. A credit will automatically be applied to your credit card or original method of payment within 10 business days. If you have requested an exchange for your damaged item, we will send out your new item within 1-2 business days and send a new confirmation email with your tracking details. 

Exchanges 

In certain circumstances, we do accept exchanges. Please send us an email at pine@outlook.com.au to request an exchange. All exchanged items must be unworn and in the same condition that you received it. Customers are to cover the cost of return postage unless your items are deemed faulty.

If requesting an exchange, the requested item must be in stock. Once we receive your item we will send out your new item within 1-2 business days and send a new confirmation email with your tracking details. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at pine@outlook.com.au.