Pine is an Australian based company. We are committed to providing the best product and service to our customers and this is reflected in our Refund Policy. Our Refund Policy applies to all purchases made online at www.thepineco.com.au Our Refund Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations. All Pine products are quality checked before being available for sale.
Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Change of mind returns
Pine reserves the right not to offer a refund for change of mind returns. Therefore Pine can not accept the return or offer a refund for items under the change of mind returns policy under any circumstances.
Misuse or neglect
Pine reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Faulty or damaged goods
If you believe a product is faulty, you may have rights to a remedy under the Australian Consumer Law. Pine will accept product returns and provide you with an exchange or refund for the cost of goods (not including shipping) where the product is faulty or is not of acceptable quality. Pine reserves the right to assess the circumstances of return request prior to providing an exchange or refund.
For a speedy resolution we ask that you, please:
- contact customer support within 7 days of purchase
- provide us with your original online tax invoice in your email
You may be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution. Please note all refunds will be processed to the original payment method. Please do not send your purchase back to the manufacturer unless requested. Customer Service Team can be contacted via email firstname.lastname@example.org.
If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.