RETURNS POLICY
Our Refund Policy applies to all purchases made online at www.thepineco.com.au. Our Refund Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations. All Pine products are quality checked before being made available for sale. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Returns/ Exchanges
Pine does not offer refunds on change of mind or sizing errors. Please ensure that prior to ordering you are confident of your purchase. We aim to provide as much information about the product as possible, please review the size chart prior to purchasing.
Pine does provide size exchanges, however we do not provide exchanges if an item is sold out.
We are happy to exchange items or issue a credit note within 7 days of receiving your item. Please send us an email at pine@outlook.com.au with your order number and reason for your exchange.
- Your item must be unworn
- Unwashed
- and in the same condition that you received it with swing tags attached.
Customers are to cover the cost of return postage unless your items are deemed faulty. Pine reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
If requesting a credit note, once we receive and inspect your item, an email will be sent to you to confirm whether we have accepted or rejected your returned item and details about your credit note. Credit notes do not include the cost of postage on your original order.
If requesting an exchange, the requested item must be in stock. Once we receive and inspect your item, you will receive a confirmation email with your new tracking details and the item will be shipped out to you.
Any items returned to our warehouse without an approved request for exchange will not be accepted.
Faulty or damaged items
If you believe a product is faulty or damaged please send us an email at pine@outlook.com.au within 7 days of receiving your item. Pine reserves the right to assess the circumstances of all faulty return requests prior to providing an exchange/ credit note or refund. You may also be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution.
Once we receive and inspect your faulty item, you will receive a confirmation email of your exchange/ credit note or refund.
If receiving a refund for your damaged item, funds will be processed to the original payment method. If receiving an exchange for your damaged item, you will receive a confirmation email with your new tracking details and the item will be shipped out to you. If receiving a credit for your damaged item, an email will be sent to you with details about your credit note.