SHIPPING INFORMATION:

A confirmation email will be sent to you once your order has been dispatched. You are shopping on our Australian site, all prices stated throughout the site are in Australian Dollar (AUD).

Please provide Pine with the correct delivery information as we cannot be held responsible for incorrectly entered addresses, or an address that is not recognised by Australia Post.

Delivery times are estimates from Australia Post only and Pine cannot be held accountable for late deliveries. Please note, during sale periods it may take up to 48 hours for your order to be dispatched.

SHIPPING TIMES:

Please note the information below are guidelines only as guaranteed delivery times have been temporarily suspended.

Aus Post Standard Shipping
Metro | 2-7 Business Days
Regional | 3-9 Business Days

Aus Post Express Shipping
Metro | 1-3 Business Days
Regional | 1-4 Business Days

Aus Post International Shipping
Due to the current global pandemic, international delivery times are not guaranteed. For more information please head to the Australia Post website

LOST PARCELS

We do not take responsibility for lost parcels (whether its delivered to the customer, or back to our factory for an exchange/return). However, we will work with you to identify where your parcel may have ended up. To minimise the risk of a parcel being lost, we encourage customers to double-check that they have entered the correct address during checkout. If a parcel is lost, it is the buyers responsibility to lodge an investigation through Australia Post on the whereabouts of your parcel. 

To cover your product purchase we recommend purchasing route shipping insurance before you checkout and pay for your item/s.