FAQ

MY ORDER 

I entered the wrong size/ quantity/ address during checkout. How can I update this?
Please send us an email at pine@outlook.com.au or fill out the contact form on the Contact Pine page within 1-2 days after your order was made. Please ensure that enquiries contain your name and order number. 

When will my order be shipped?
We will process your order between 2-7 days from your day of purchase (excludes weekends and public holidays).

How do I track my order?
Once your order has been shipped you will receive an email notification with your tracking no. 

I need to return/exchange a product, what do I do?
Head over to our Returns & Exchanges page to see if you are eligible. 

My discount is not working, what do I do?
Discount codes are not eligible on pre-order or sale items and are only applicable to stocked items. If you are having issues contact us at pine@outlook.com.au

SHIPPING

How much does shipping cost?
$25aud Standard International (worldwide)
Free Standard Australia

PAYMENT

What payment methods do you accept?
 Credit Card, Paypal and Afterpay and others